Change of Mind Returns Policy

In addition to your statutory rights under the Australian Consumer Law, if you change your mind about an item where Baby Bunting is the seller, we offer:

• An exchange, store credit or refund within 30 days of purchase or,
• An exchange or store credit after 30 days of purchase.
• For members of Baby Bunting family, your return window is extended to 60 days.

Conditions

To process your return, the item(s) must be:

• Returned with a proof of purchase (receipt, online order number or a registered transaction in your Baby Bunting family account or order history)
• In a re-saleable condition (unused, unworn, in original packaging, original tags attached, unassembled with instruction manuals and accessories included)
• Intact with the original protective wrapping, seal sticker or hygiene label tape  
• Returned with any bonus item(s) provided at the time of purchase

Exclusions

The following are excluded from our returns policy:

• Baby Bunting Gift Cards and Digital Gift Cards
• Clearance items and discontinued or ex-display models
• Items purchased from sellers on Baby Bunting Marketplace (each seller has their own return policy)
• Food items
• Infant formula
• Underwear such as maternity briefs (excluding bras), disposable underwear and training pants  
• Baby swimwear
• Toilet training items such as potties and toilet seats  
• Items sold in unsealed* packaging that are designed for close skin contact such as:
  - Teethers
  - Dummies & soothers
  - Bottle Teats
  - Personal health items such as a hairbrush, scalp comb, toothbrush, nail clippers or nasal aspirator
  - Pregnancy and baby skincare such as creams, screens, lotions or balms
  - Postpartum items such as perineal or breast care
  - Breastfeeding products such as colostrum collectors, breastmilk pumps, silver nursing cups, nursing pads and breast shields

*Our definition of unsealed is an item that comes in packaging that has no seal, protective sticker or hygiene label tape. 

Faulty Goods & Repairs

You have rights under the Australian Consumer Law if an item has a problem. If there is a suspected fault with an item that you have purchased where Baby Bunting is the seller, please visit your local store with your proof of purchase for assessment. If you're unable to visit a store or have an item sold by a marketplace seller, you can submit an online return for assessment.